Terms of Use

AR-TÉ LLC owns and operates the Internet site located at http:// www.alouthe.com (the “Site”). By accessing, browsing, shopping and/or using the pages in this Site, you agree to these terms and conditions (“Terms and Conditions”) and you attest that you are at least 18 years of age. This agreement contains disclaimers and other provisions that limit our liability. If you do not agree to these Terms and Conditions, do not access, browse or use this Site. AR-TÉ LLC may change these terms and conditions at any time; accordingly, you should review these terms and conditions each time you view the site. Your continued use of this site signifies that you agree to be bound by these terms and conditions, as they are amended.

Copyright, Trademarks And Service Marks

Unless otherwise noted, all materials on this Site are protected as the copyrights, trademarks Alou Thé and/or other intellectual property owned by AR-TÉ LLC or by other parties that have licensed their material to AR-TÉ LLC. You may not reproduce, redistribute or otherwise use any materials without the express written consent of AR-TÉ LLC.

Your Use of Information

AR-TÉ LLC grants you a limited non-exclusive license to access and make personal use of this Site. This license does not include:

  • any resale or commercial use of this site or its contents
  • any collection and use of any product listings, descriptions, or prices
  • any derivative use of this site or its contents
  • any downloading or copying of account information for the benefit of another merchant
  • any ability to distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this Site in any way
  • any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of AR-TÉ LLC without express written consent
  • any use of meta tags or any other “hidden text” utilizing AR-TÉ LLC ‘s name or trademarks without the express written consent of AR-TÉ LLC
  • any use of data mining, robots, or similar data gathering and extraction tools

Unauthorized Use

Any unauthorized use terminates the permission or license granted by AR-TÉ LLC.

You agree you are and shall remain solely responsible for the contents of any submissions you make, and you will not submit material that:

  • Is unlawful, defamatory, abusive, obscene, or otherwise injurious to third parties
  • Is objectionable and/or consisting of or containing software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
  • Uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin the content.
  • Violates any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).


You agree to defend, indemnify, and hold AR-TÉ LLC, its officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from (1) your breach of these terms and conditions or (2) your unauthorized or unlawful use of this web site.

Content and Submissions

AR-TÉ LLC reserves the right (but not the obligation) to remove or edit any content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant AR-TÉ LLC a nonexclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content. You grant AR-TÉ LLC the right to use the name that you submit in connection with such content. AR-TÉ LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

All prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the Puerto Rico, United States and its Territories. AR-TÉ LLC reserves the right without prior notice to discontinue or change specifications on products and services offered on this Site without incurring any obligations. All items purchased from AR-TÉ LLC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. AR-TÉ LLC does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free, despite our best attempts at accuracy. If a product offered by AR-TÉ LLC itself is not as described, your sole remedy is to return it in unused condition. AR-TÉ LLC cannot confirm the price of an item until you order. If an item is incorrectly priced, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


AR-TÉ LLC provides links, also known as hyperlinks to other non-affiliated companies through its web site. Use of these links is At Your Own Risk. AR-TÉ LLC makes no representations or warranties about any third-party web sites that you may access through the links. By providing a link to those web sites, AR-TÉ LLC does not endorse, adopt or otherwise accept any responsibility for the content or accuracy of use of those third-party web site(s) or their security and privacy policies and procedures. You hereby waive any and all claims you may have against AR-TÉ LLC regarding our inclusion of such links to third party web sites or your use of those web sites.

Personal Information

For an explanation of AR-TÉ LLC practices and policies related to the collection, use and storage of personal information, please read our Privacy Policy.

No Warranty

Except as otherwise expressly stated with respect to our products, all contents of the Site are offered on an “as is” basis without any warranty whatsoever either expressed or implied. AR-TÉ LLC makes no representations, express or implied, including without limitation implied warranties of fitness for a particular purpose. Use of this web site and its contents are at the users sole risk.

AR-TÉ LLC does not guarantee that the functions contained in the Site will be uninterrupted or error-free, that this Site or its server will be free of viruses or other harmful components, or that defects will be corrected even if AR-TÉ LLC is aware of them.

Limitation Of Liability

In no circumstance will AR-TÉ LLC or its licensors or suppliers be liable for any damages, losses or expenses, whatsoever, of any kind, including, without limitation, special incidental, or consequential damages, losses or expenses arising in relation with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or online system failure, regardless if AR-TÉ LLC or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Governing Law

Any dispute arising from these terms shall be governed by and construed in accordance with the law of the Commonweal of Puerto Rico. You and AR-TÉ LLC also agree and hereby submit to the exclusive personal jurisdiction and venue in the state and federal courts of the Commonweal of Puerto Rico with respect to such matters. AR-TÉ LLC makes no representation that materials in this Site are appropriate or available for use in other locations. Those who choose to access this web site from outside the Puerto Rico, United States, and its Territories do so on their own initiative and are responsible for compliance with all applicable laws.

Privacy Policy

We treat all customer information to be personal and confidential, including orders and the products they purchase or inquire about. We respect the right to privacy and therefore, we will not sell or rent any personal information to any outside organization – with no exceptions.

Alouthe.com only requests the following personal information:
1. Customer name
2. Billing address
3. Shipping address
4. Phones numbers
5. E-mail address
6. Credit card number (for orders only) (DOES NOT APPLY)
7. Expiration date of credit card (DOES NOT APPLY)

This personal information will be used for:

1. Processing customer orders
2. Informing customers of order status or order questions
3. Informing customers of product updates
4. Participation in a sweepstakes (if entered)

At any time, you may review or update your personally identifiable information that we collect online. To protect the security and integrity of your information, we will also verify your identify before granting access or making corrections. You can at any time opt out of receiving product updates from alouthe.com or request your individual information we have collected from you by e-mailing us at alouthe.ar@gmail.com. One of our representatives will contact you to verify your identity.

Does AR-TÉ LLC Share Personal Information with Third Parties?

AR-TÉ LLC may share your personal information in limited ways:

  • We may share personal information when we have your consent to do so, when required by law, when required to protect our rights or property, and as necessary to complete a transaction you have requested.
  • We also share information with companies that provide support services to us (such as credit card processors, mailing houses or website hosts) and that help us market our products and services. These companies may use information about you to perform their functions on our behalf.
  • If you provide any reviews or comments on our site, any personal information that you post may be shared with other site visitors.
  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, AR-TÉ LLC may disclose personal information to those involved in the negotiation or transfer.

We may also share aggregated or anonymized information that does not directly identify you.

Changes in Privacy Policy

We occasionally revise this policy to reflect changes and improvements in the way we protect your personal information. We will notify users of the site of any changes by posting the revised policy on this page. To remain apprised of the current policy, users should check this page regularly for changes. Your use of our site following any such change means that you agree to the modified rules.

This privacy policy was last updated on December 29, 2022.

Customer Service Contact Info:
Phone: 1-787-368-2604
Email: alouthe.ar@gmail.com/ info@alouthe.com

Hours of Operation (AST)
Monday – Friday: 11:00am – 6:00pm
Saturday: Closed
Sunday: Closed

Returns & Exchanges

AR-TÉ LLC strives to provide exceptional customer service and the perfect shopping experience each and every order. Before sending any order and process, AR-TÉ LLC employees are required to check information several times, to avoid mistakes. If items are factory defects, breakage or sent wrongly, please return or exchange any items in new and unused conditions with original packaging within 15 days of purchase. Please note that items purchased through any special, promotion, sales, or clearances are final sales, and therefore are not eligible for returns or exchanges.

In case of return, you can contact us in advance via email to help in the best way possible. Upon returning complete information on the package label with the correct address and return it to our warehouse. Please pack the items carefully to prevent breakage or damage. We are not responsible if you send the items to the wrong address. If item returns are manufacturing defect, or failure, refund / credit agreement between the client and AR-TÉ LLC will take place when the order has been received and processed in our warehouse. If item returns are for our error, or has been send wrong item, we re-send the right product when the order has been received and processed in our warehouse. Otherwise no refunds except as previously mentioned will be accepted. AR-TÉ LLC has a responsibility to communicate with the client to be any change in the order and check that you agree with it or not, the item is to be paid will be refunded / credited.
AR-TÉ LLC is not responsible for lost or stolen gift cards. We strongly recommend having your gift card registered at alouthe.com/giftcard. This will not only entitle you to earn special rewards, but also offer a level of protection should your gift card be compromised. You will have one year to redeem your gift card, otherwise it will be invalid.

Orders should be returned to:


AlouThé Shop

Edif. Office Park I,

#349 Ave. Hostos, Suite 203A,

Mayagüez, PR 00680


You can place an order in alouthe.com. You can also buy our products / items at a store supplier of Alou Thé our main brand, in surrounding areas. See our location map of the nearest Supply stores. Customer service representatives are available Monday through Friday from 11:00 AM to 6:00 PM AST.

You will receive an order confirmation email with your order number

Payment Options:

Currently we only accept payments via PayPal/Stripe on alouthe.com. It’s the most simple, safe and affordable way to make payments online without having to rebel confidential financial information to sellers.


We try to make sure every item has the correct pricing. In some circumstances we may have the incorrect price posted, if the correct price is lower we will refund the difference, if the correct price is higher we will contact you before any charges.

Shipping Rates & Policies

Typically, orders placed by 12:00 Atlantic Standard Time (AST) will be shipped the same business day or next days. Please allow 4-10 business days (not including weekends or holidays) for your order to arrive within the continental U.S. During periods of heavy order volume such as November through December, please note that processing and shipping times may be extended and orders are filled in the order they are received.

For orders with multiple ship-to addresses, a shipping fee will be applied per additional shipping address. It is of utmost importance to us that your orders are shipped promptly and with care.

Refer to the following chart for all shipping options and associated rates:

* Not available

International Shipping Rates & Policies

International orders are shipped via International Air Parcel Post. Please refer to the following chart for international shipping rates. The appropriate rate will be displayed during your checkout process. All orders will be confirmed via e-mail.

Shipping Rates International orders (Air Parcel Post)

*Not Available